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Updated 3 months ago

Extended Return Window

Our usual 30-day return policy has been extended for the holiday season! Any items purchased between November 1, 2024, and December 31, 2024, can be returned through our Return Center until January 31, 2025.

What products can be returned?

All items purchased from our website are eligible for return or exchange if:

• They are in new, unused condition
• Returned in their original packaging

For more details, please review our Return, Refund, & Exchange Policy [here].

Can I provide my gift recipient with a gift receipt?

Yes! We offer gift receipts to make gifting stress-free.

• Select the 'Gift receipt' button in your order confirmation email or create a gift receipt [here].
• You can create multiple gift receipts for different items in the same order.

Your gift recipient can either:

1. Print the gift receipt or
2. Share a digital link via email.

Returns with a Gift Receipt

Recipients can use the gift receipt QR code to initiate a return or exchange through our Return Center. Detailed return instructions will be provided once the QR code is scanned.

If you need further assistance, contact us at help@snappack.co.

Updated 3 months ago

Extended Return Window

Our usual 30-day return policy has been extended for the holiday season! Any items purchased between November 1, 2024, and December 31, 2024, can be returned through our Return Center until January 31, 2025.

What products can be returned?

All items purchased from our website are eligible for return or exchange if:

• They are in new, unused condition
• Returned in their original packaging

For more details, please review our Return, Refund, & Exchange Policy [here].

Can I provide my gift recipient with a gift receipt?

Yes! We offer gift receipts to make gifting stress-free.

• Select the 'Gift receipt' button in your order confirmation email or create a gift receipt [here].
• You can create multiple gift receipts for different items in the same order.

Your gift recipient can either:

1. Print the gift receipt or
2. Share a digital link via email.

Returns with a Gift Receipt

Recipients can use the gift receipt QR code to initiate a return or exchange through our Return Center. Detailed return instructions will be provided once the QR code is scanned.

If you need further assistance, contact us at help@snappack.co.

Updated a year ago

Use this checklist to ensure you’re prepared to complete your return or exchange. Then, visit our online Return Center to get started.

Checklist for Returns

1. Order Information:Have your order number and the email address used to place the order ready.

2. Return Shipping Instructions:

   • Within the U.S.: Once your return is started in our Return Center, you’ll receive a QR code or prepaid return shipping label via email.
   • Outside the U.S.: You’ll receive detailed return shipping instructions via email.

3. Packaging Your Return:

   • Use the original mailer or your own secure packaging.
   • Ensure all old labels are removed from the package.
   • If you have multiple returns/orders, do not combine them into one package.

4. Shipping Your Return:

   • U.S. customers must use the provided return shipping label for returns.

Processing & Fees

• Once your return is received, we’ll process your refund, store credit, or exchange within 1–7 business days.
• For U.S. customers, a flat $5.00 USD fee will be deducted from your refund, store credit, or exchange credit (or charged upfront for exchange requests) to cover the cost of return shipping.

That’s it! Once mailed, we’ll handle the rest. For assistance, contact us at help@snappack.co.

At Snappack, we take pride in creating high-quality suitcases, bags, duffle bags, and travel accessories designed to last. We back our products with a warranty to ensure your satisfaction and confidence in choosing Snappack.

Warranty Coverage

Snappack products are covered under a 2-year manufacturer warranty from the date of delivery. This warranty applies to defects in material, manufacturing, or workmanship under normal use and conditions.

What is covered under the warranty?

• Structural defects in suitcases, bags, and duffle bags, including handles, zippers, wheels, and stitching.
• Defects in travel accessories caused by manufacturing faults.
• Replacement or store credit if a product is deemed defective under the warranty terms.

What is not covered under the warranty?

• Normal wear and tear, such as scuffs, scratches, fading, or other cosmetic issues that do not affect product functionality.
• Damage resulting from misuse, negligence, accidents, modifications, or failure to follow product care instructions.
• Loss, theft, or incidental damage to personal belongings stored inside Snappack products.

Warranty Process

If you believe your Snappack product has a defect covered by our warranty, follow these steps to submit a claim:

1. Contact Us: Email our support team at help@snappack.co with your order number, proof of purchase, and photos of the defect.
2. Review Process: Our team will assess your claim and may request additional details to evaluate the issue.
3. Resolution: If the claim is approved:
   • We will replace the defective product with the same or a comparable item.
   • If a replacement is unavailable, we will issue a store credit of equivalent value.

Additional Information

• For products purchased from third-party retailers, please contact the retailer directly for warranty assistance.
• Products not purchased through authorized sellers or Snappack's official website are not eligible for warranty claims.
• Warranty coverage applies only to the original purchaser and is non-transferable.

Out-of-Warranty Options

If your product is outside the 2-year warranty period, we still want to help. Contact our team at help@snappack.co, and we will explore repair or replacement options at a reasonable cost.

At Snappack, your travel comfort and convenience are our top priorities. Thank you for choosing Snappack!

At Snappack, we’re committed to ensuring your satisfaction with our products. If you need to submit a warranty claim for a defective suitcase, bag, duffle bag, or travel accessory, follow the steps below:

Step 1: Gather Required Information

Before submitting your application, make sure you have:

• Proof of Purchase: Your order number or a receipt showing the date of purchase.
• Product Details: The model name, color, and any relevant information about the product.
• Photos or Videos: Clear images or videos of the defect to help our team assess the issue.

Step 2: Submit Your Warranty Application

Email our support team at help@snappack.co with the subject line: "Warranty Claim – [Your Order Number]." Include the following in your email:

1. Your Full Name
2. Order Number or proof of purchase
3. Detailed Description of the Issue
4. Photos/Videos of the Defect
5. Contact Information: Your email address and phone number

Step 3: Review Process

• Once your application is submitted, our team will review your claim and may reach out for additional details.
• Allow up to 5 business days for your application to be processed.

Step 4: Resolution

If your claim is approved:

• We will provide a replacement product of the same model (if available).
• If the exact model is unavailable, we will issue store credit for the value of the defective item.

If your claim is not covered under warranty, we will notify you and offer alternative solutions where possible.