Snappack Warranty Policy

Our Commitment to Quality

At Snappack, we take pride in designing high-quality travel bags and accessories that are durable, stylish, and built to withstand the rigors of travel. We stand by the craftsmanship of our products and offer a comprehensive warranty policy to ensure your satisfaction and peace of mind.

Limited Warranty Coverage

Snappack offers a 12-month limited warranty from the date of purchase against defects in materials and workmanship under normal use. If you encounter any issues covered by this warranty, we will repair or replace the product at our discretion, subject to the terms and conditions outlined below.

What is Covered?

• Defects in materials or workmanship
• Broken zippers, handles, or wheels due to manufacturing flaws
• Structural damage not caused by misuse or external impact

What is Not Covered?

• Normal wear and tear, including scratches, scuffs, and fading
• Damage caused by misuse, neglect, accidents, or improper handling
• Airline or transportation damage (please report such damage directly to the carrier)
• Unauthorized modifications or repairs
• Water damage or exposure to extreme conditions beyond normal use

Warranty Claim Process

To initiate a warranty claim, please follow these steps:

1. Provide Proof of Purchase: A valid receipt or order confirmation is required for all claims.
2. Submit a Claim: Contact our customer service team at [Customer Support Email] with your order details, a description of the issue, and photos of the product.
3. Assessment & Resolution: Once reviewed, we will notify you of the next steps, which may include repair, replacement, or an alternative solution.

Shipping & Processing

• Customers are responsible for shipping costs when sending products for warranty evaluation.
• If your claim is approved, Snappack will cover the return shipping of the repaired or replaced item.
• Warranty claims are typically processed within 7-10 business days from receipt of the item.

Consumer Rights

This warranty is in addition to your rights under consumer protection laws. Under the Australian Consumer Law, our goods come with guarantees that cannot be excluded. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. If a product fails to be of acceptable quality and the failure is not a major one, you are entitled to have the goods repaired or replaced.